0800 801 482

Timely Support

The Trust has Associates in the Bay of Plenty and Tairawhiti regions to enable you to get timely (and in most cases local knowledgeable) support to deal with your concerns. Within reason Associates are available  24 hrs per day, 7 days per week and are there to assist whenever possible.


Clear Communication

Associates are just ordinary people doing an extraordinary job. They are not medical experts but can help you to understand what the health professionals are saying by asking the necessary questions that you need to know the answers for, including an explanation of any medical jargon.


Confidentiality is of utmost importance to the Trust’s service and so matters that you discuss will only be revealed to those authorised by you, to obtain the information. Equally, your medical information will not be disclosed outside the enquiry.

How We Can Help

We are a group of trained, professional and approachable people who provide a FREE and CONFIDENTIAL service for consumers who are concerned about the Health Care they have received or feel they may need to make a medical complaint.


Please call us on Freephone 0800 801 482 to contact someone Local to you.

Sometimes talking to your health professional can be difficult. When you’re unwell or concerned or even just confused it helps to have someone independent to call on.

Our service can help. We can write letters or make phone calls on your behalf, advise you about the Health Complaints procedures, we can come with you to meetings with your health care provider, to support you with your complaint.


Who we can help.

We can help serve consumers who are living or accessing Te Whatu Ora – Health New Zealand funded service providers, in the Bay of Plenty and Tairawhiti regions. We are an independent trust contracted by Te Whatu Ora – Health New Zealand.

Our aims are to:

  • Help you personally
  • Improve the quality of health services


  • Listen
  • Support
  • Communicate
  • Liaise


Please Contact Us For More Information

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